BOXXX accepts unwanted items for refund or exchange for up to 30 days. All we ask is that these products are unopened, unused or unworn as appropriate.
Faulty items will be replaced or exchanged up to 30 days after purchase, unless otherwise stated in the product specification.

All returns should be sent to the below address:
Top Floor
29 Fisherton Street

Please ensure you get proof of postage upon dispatch and keep this in a safe place. We cannot accept responsibility for any items returned without this proof of posting.

Should your unwanted item be returned to us in an unsanitary, opened or used condition, we will have no choice but to decline your refund and return the item to you.

Consumables, lingerie and latex clothing are exempt from your right to return once they have been opened, used or worn. This includes, but is not limited to:
• Lubricant
• Massage Oils
• Condoms
• Room Aromas
• Balms
• Creams
• Hosiery (including bodystockings, stockings and tights)
• Latex lingerie and clothing

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